Extended support (Normal Working Hours) by 1st-Rel...
Extended support (Normal Working Hours) by 1st-Relief GmbH, billed on an hourly basis (rounded up to the next full hour; excluding travel costs and expenses).
Extended support out of regular business hours (vi...
Extended support out of regular business hours (via telephone or video conference) by 1st-Relief GmbH, billed on an hourly basis (rounded up to the next full hour; excluding travel costs and expenses).